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Resources for Entrepreneurs

Girl Scout Cookie Program Resources

Want to know about all the benefits of selling Girl Scout Cookies? Looking for a one-stop shop with the latest safety guidelines, information on earning the Cookie Entrepreneur Family pin, and tips for parents and volunteers working with Girl Scout Cookie professionals? 

Tools for Cookie Program Success

Little Brownie Bakers 
Want to make this cookie season the best one yet? Check out some of the fun activities and materials for girls from our partners at Little Brownie Bakers. 

girlscoutcookies.org
If you need materials to make your booth the best booth ever, download posters, banners, name tags, receipts, thank-you cards, and more at girlscoutcookies.org.

Girl Scouts of the USA's Cookie Resources Page 
Here you'll find handouts, posters, videos, and other materials to help you have fun and stay safe as you build your cookie business. 


What's New in 2021

Check out the cookie program updates for 2020-21, and stay tuned for more resources for this year's program!

Key Dates

Dec. 11 – Order-taking begins with Digital Cookie and Girl Order Card
Jan. 4 – Deadline to request adding girl to eBudde prior to initial order
Jan. 5 – Reward opt-out form due to CPM. Cadette, Senior and Ambassador troops only.
Jan. 6 – Troop initial order due in eBudde
Jan. 20 – Booth selection begins in eBudde at 7 p.m. Eastern
Jan. 22-23 – Mega Cookie Drop: Initial deliveries to communities 
Jan. 25-Feb. 27 – Cookie warehouses and cupboards open
Jan. 29- Mar. 7 – Cookie booths
Feb. 2 – Deposit at least 25% of total money due to GSGC into troop bank account for ACH draw
Feb. 16 – Deposit at least 50% of total money due to GSGC into troop bank account for ACH draw
Feb. 19-21 – National Girl Scout Cookie Weekend
Feb. 23 – Deposit at least 75% of total money due to GSGC into troop bank account for ACH draw
March 5 – Final deadline to request adding a girl to eBudde
March 7 – Girl Scout Cookie Program ends in Gateway Council
March 9 – Deposit 100% of total money due to GSGC into troop bank account for ACH draw
March 10 – Allocate all cookies to girls
March 10 – Final Rewards due in eBudde by 10 p.m. Eastern
June 30 – Deadline to pick up girl rewards


Volunteer and Troop Tools & Resources

Training Checklist

Volunteers can access cookie program training through gsLearn. The following videos are required training. Each video is about 5 minutes on average; you can complete them at your own pace. 

  • 5 Star Booth Set Up
  • Contactless Delivery
  • Introduction of Cookies
  • Unveiling Rewards 
  • Mega Drop
  • Digital Cookie
  • eBudde Community Modules
  • eBudde Troops Modules
  • Cookie Season Overview
Forms & Documents
Earn and Early Booth Pick

With cookie booths just around the corner, we want your help in offering AS MANY booth locations as we can to troops across North Florida! Know a local business owner? Interested in making calls to nearby stores? Contact your CPM to see how you can help your community secure more booths. Plus, if you confirm 10 booth locations with us, your troop will receive an early booth pick!

Mega Drop Locations
Friday, Jan. 22

Community 2
Farmers Furniture
1445 SW Main Blvd., Lake City, FL 32025

Community 3
Argyle Church of Christ
7310 Collins Road, Jacksonville, FL 32244

Community 6
Regal Cinema
9525 Philips Highway, Jacksonville, FL 32256

Community 10
Our Lady of the Rosary
5622 Julie Drive, Panama City, FL 32404

Saturday, Jan. 23

Community 4
A-Turner Moving and Storage
1001 NW 53rd Ave., Gainesville, FL 32609

Community 5
Pedro Menendez High School
600 SR 206 W, St. Augustine, FL 32086

Community 7
Suddath Warehouse
8743 Western Way, Jacksonville, FL 32256

Community 9
AAdvantage Relocation
8760 Ely Road, Pensacola, FL 33566

Community 11
Amerimove
854 Capital Circle SW, Tallahassee, Fl 32304

Warehouses & Cupboards
Warehouses

A-Turner Moving and Storage
1001 NW 53rd Ave., Gainesville, FL 32609

Suddath Warehouse
8743 Western Way, Jacksonville, FL 32256

AAdvantage Relocation
8760 Ely Road, Pensacola, FL 33566

Amerimove
145 Four Points Way, Tallahassee, FL 32305

Cupboards

Atlantic Storage
2711 Faye Road, Jacksonville, FL 32226

Atlantic Storage
14975 Old St. Augustine Road, Jacksonville, FL 32258

Atlantic Storage
315 Aushorian Avenue, St. Augustine, FL 32092

Cubesmart
11 Pinelakes Pkwy N, Palm Coast, FL 32137

Spacebox
2428 N Monroe Street, Tallahassee, FL 32303

Spacebox
323 FL 85, Niceville, FL 32578

Public Storage
7001 Plantation Road, Pensacola, FL 32504

Southern Self Storage
18436 Panama City Beach Pkwy, Panama City Beach, FL 32413

    

Girl & Family Tools & Resources

 

Booth Safety and Best Practices  

Booth Safety
  1. Girl Scouts are required to abide by local health requirements and CDC recommendations
  2. Hand sanitizer or hand washing station in close proximity of booth must be available for girls and customers
  3. Use electronic payments when possible
  4. Girls and volunteers must wear masks
  5. All booth attendees must remain 6ft apart when possible
  6. Clean any pens or pencils after each use
  7. All booth agreements must include COVID-19 statements
Booth Best Practices
  1. Can no longer attend your scheduled booth due to a conflict? Drop the location in eBudde so others have the option to sign up!
  2. Standard practice is to leave at your end time so others can set up. A five minute rule is a good way to get the troop prepared to leave their location.
  3. Bring a copy of the booth agreement contract with you (on eBudde)
    1. This information will be located on the booth signup page for each business once you have signed up.
    2. If you are unable to find this please contact customer support.

  

Cookie Booth Kits are available now! Order yours to pick up at MEGA DROP Jan. 22-23, or for curbside pickup at the Girl Scout Shop in Jacksonville.

SHOP NOW


Frequently Asked Questions

Many of these questions were asked in the troop leader rally training, and some have some through social media and our customer care channels. These will be updated throughout the program, so check them out when you need more information — the answer is probably is in here!

Resources

Can leaders without girls in scouting get a copy of the Family Guide?
Of course! You can view and print a copy here , or email customercare@girlscouts-gateway.org and we'll mail one to you.

When will we receive Troop Cookie Manager Manual and Family Guide, and when will we receive access to eBudde?
Volunteers receive the Troop Cookie Manager Manual when you pick up your cookie paperwork from your community product manager. The Family Guide has been mailed directly to Girl Scouts' home addresses. Access to eBudde will be given as volunteers complete training and sign the TPM agreement. When those steps are complete, volunteers will receive a welcome email with instructions. This process applies to both new troops and existing troops.

Which cookie apps should we encourage parents to download? Both eBudde and Digital Cookie, or just Digital Cookie?
Parents should defintiely download the Digital Cookie app! They do not have access to eBudde; only the volunteers who have signed a TPM Agreement have eBudde access. Parents can also find amazing resources on our website  and through Little Brownie!

COVID Safety

I have a girl with a medical exemption for a mask. Can she still work at booths?
Yes. Please keep a copy of her medical exemption paperwork at the booth and practice social distancing and use hand sanitizer.

Which guidelines take precedence: CDC or State of Florida?
Florida does not currently have COVID mandates, so default to the recommendations of the CDC (as of Dec. 4). You can find Gateway Council's safety guidelines here.

Finances and Payments

Will money owed to troops be returned more quickly if the ACH takes more than we will owe at the end with transfers? Do we deposit everything to our troop account?
Any overpayment will be submitted for payment to your troop account at the end of the cookie program. You would deposit any money collected into your troop account before the payment due dates, and payments will transfer from troop account to council account.

When do customers pay: when they order or when girls deliver the cookies?
Payment is collected at time of delivery for preorders using the girl order card. When customers order through Digital Cookie, they pay at the time of ordering.

About the Cookies

Weren’t we getting a new cookie this year? Toast-Yays?
While there is a new cookie this year for some councils, Gateway does not have a new cookie. Toast-Yay is produced by ABC Bakers; Gateway uses Little Brownie. However, our Lemon-Ups are just in their second year and some customers might not have had the opportunity to try them yet, so be sure to let everyone know about them!

Are the cookies kosher?
All Girl Scout Cookies baked by Little Brownie Bakers are certified as kosher dairy, except Thin Mint cookies which are certified Kosher Pareve. There is a small supply of Thin Mints on the market that are vegan but labeled kosher dairy. Thin Mint cookies are now labeled vegan as the dairy-based ingredients, which were the only animal derived ingredients, have been removed.

Are Girl Scout Cookies halal certified?
Yes. Starting with the 2020-2021 season, all Girl Scout Cookies are halal certified. For more information about cookie ingredients, meet the cookies to get all the details.

Digital Cookie

Will Gateway help with the cost of accepting credit cards?
GSGC will cover credit card fees when troops use Digital Cookie to accept credit cards. Digital Cookie has several new features to make payments easier: Troops can activate a link to use during booth sales and allocate the cookies later to the girls who worked the booth. The app also now has a scan feature to scan credit/debit cards without needing to type in the information or handle customers' cards, making the payment process quick and contactless. Payments are automatically credited in eBudde toward the amount you owe council.

When do digital sales start? I haven't received any info.
The Girl Scout Cookie Program kicks off Dec. 11; girls will take orders with Digital Cookie and the order card. Your community product manager has  paperwork for each troop and will schedule pick-ups prior to Dec. 11. Contact your CPM for more information.

How does payment work for Girl Scout Juliettes?
While Juliettes do not participate in Girl Scouts in the troop setting, the girls will be placed in "cookie troops" so GSGC staff can better support them during the cookie program. Juliette mentors whose girl wants to participate in the cookie program should email us at customercare@girlscouts-gateway.org, and a GSGC staff member will be in touch with details.

Is there a way to stop Digital Cookie orders from asking us to personally deliver the cookies versus them shipping directly?
Yes. Parents can decline a girl delivery sale if needed. You are also able to turn off the girl delivery option so that customers will have cookies shipped directly to them.

For the digital orders that come over automatically do volunteers need to tell parents not to include that in their pre order counts?
Correct, parents do not need to include any Digital Cookie orders in their girl's pre-order counts. Volunteers with eBudde access will be able to see the cookies a girl needs to fulfill Digital Cookie girl delivery orders on the Girl Orders tab in eBudde. They will be automatically added to the order card preorders. 

Will girls have access to last year's contacts on Digital Cookie?
Yes, if the same email is used to access the Digital Cookie account.

Will there be any shipping deals for girls selling cookies only online?
The shipping charges are set by GSUSA and the shipping partner. Customers pay for shipping when they order; girls and troops are not responsible for shipping charges.

Is there an option for a girl to have two different parent accounts for Digital Cookie?
No. Each girl has one account tied to a specific email address. Currently there is not a way to associate to different parent emails with the girl account.

When will Digital Cookie be available to troop members?
Digital Cookie will be accessible to most members on Dec. 9. If you do not receive a welcome email, contact us at customercare@girlscouts-gateway.org.

When the general public requests a local Digital Cookie source and a troop link is provided, how is that link generated? Is it random? Is there a system in place to ensure that each troop in a zip code are given equal opportunity?
Yes. More information about the national program for sharing troop links with customers through the Cookie Finder will be released as the date for the program gets closer, but the troop links are generated randomly and there is a system in place to ensure that all troops with an active troop link are given equal opportunity.

When a customer orders through Digital Cookie, how long does it take to receive their cookies?
The shipping process begins as soon as the order is placed! Customers usually receive their order within 2-5 business days of when the cookies ship, although holiday volume could slightly increase that time.

Can a Digital Cookie troop link be tied to more than one zip code?
No, troop links are affiliated with one zip code each. However, the troop can share the link with customers everywhere!

Can parents refuse an order that is placed online for girls to deliver? 

A:        Yes, parents can refuse any online girl delivered order.         

Q:        What do we do if a girl receives a large order that will cause a variety or varieties  of cookies to be out of stock?

If a girl is receiving orders which causes a variety or varieties of cookie(s) to be out of stock:

If the order is a shipped order:

The cookie will show as unavailable for shipping to all customers 

If the order is a girl delivered order:

Digital Cookie Instructions:

Parents will need to secure girl delivered cookies from their troop leaders.  If the leader or council cannot fulfill the order, troops, girls and parents should work in partnership to notify customers the order cannot be filled.   

              For Digital Cookie, additional options exist:

  • Council can disable girl delivery for that girl
  • Council can turn off a variety or varieties at the council level for girl delivery
  • Parent can turn off girl deliver for the girl (if council has enabled that option)
  • Parent can make a flavor or multiple flavors of cookies unavailable to her customers

How does a council manage refunds for prepaid girl delivered cookies  if council inventory is not available for fulfillment?

If an out of stock situation occurs (i.e. cupboards run out of cookies) causing customers to not receive their full order of girl delivery cookies follow these instructions to issue customer refunds.

For LBB Digital Cookie: Contact GSUSA Digital Cookie with information on customers that need full or partial refunds

Rewards

What is the horse experience reward?
Girl Scouts who earn this reward will have the opportunity to meet and ride a horse! Girls will receive a certificate to a local horse ranch for the experience. 

Can girls earn a large pony like Gordon the sloth?
We wish we could award a supersize Hope the Horse! Unfortunately, this reward isn't available for the cookie program.

Do girls get a cookie rally patch?
Yes, it will be available to pick up at Mega Drop in January.

How do Cadette, Senior and Ambassador troops opt out of girl rewards?
Cadette, Senior and Ambassador troops that want to opt our of girl rewards in order receive higher proceeds can do so by signing and submitting the opt-out form to their community product manager before Jan. 6. The decision to opt out must be unanimous and each girl in the troop must sign the form.

Training and Support

Which training site do I use: VIP eTraining or gsLearn?
You should use gsLearn to complete your cookie training. All of the content of VIP eTraining (Little Brownie Baker-specific information) is housed on gsLearn, along with Gateway-specific trainings.

If parents signed the pink participation form for Sweets & Treats in the fall, do thy need to sign again for cookies?
No. The product program participation forms are valid for both Sweets & Treats and the Girl Scout Cookie Program. If a girl in your troop did not participate in Sweets & Treats and needs a form, you can download a copy here.

What is CPM, VPM and TPM?
CPM: Community Product Manager. These volunteers lead the Girl Scout Cookie Program in each GSGC community.
VPM: Village Product Manager. These volunteers provide local support to troops in each village within the communities. 
TPM: Troop Product Manager. These volunteers help the troop leader manage the cookie program for the troop and coordinate inventory, booths, additional orders and more with the girls.
The CPM, co-CPM and VPMs are essential to supporting troops through a successful cookie program and are the experts in all things cookies. You can find your CPM and VPM here.

Will volunteers get an email with the recording of the training?
The recording of the training will be uploaded to gsLearn to access at your convenience. 

Using eBudde

I'm new in the Troop Product Manager role. Will I be able to see previous years' data for the troop in eBudde?
Yes. Data in eBudde is tied to the troop, not an individual volunteer. If your troop's previous data isn't showing, please contact us at customercare@girlscouts-gateway.org for assistance.

Can I add new troop members to eBudde?
Yes. Girls can be added to eBudde throughout the cookie program, until March 5.

I’m getting the error "No roles assigned" when I try to sign into eBudde.
Volunteers can access eBudde after you pick up collateral, complete training and sign a TPM Agreement. Contact us at customercare@girlscouts-gateway.org for assistance.

When the individual orders are entered in eBudde, will girls be given the exact number of packages ordered or full cases?
Troops order cookies in full cases, and girls receive the individual packages from their Troop Product Manager.The remaining packages in the case can go into booth inventory or fulfill additional girl orders.

My Girl Scout was in a troop last year but is a now a Juliette; I'm her mentor. Will I have the same access to eBudde as a troop leader to see her information?
No. eBudde accounts are tied to troops, not individual girls. Juliette mentors will not receive TPM access to eBudde; girls are placed in a "cookie troop" for the duration of the program, and a GSGC staff member monitors and manages the troop's inventory and sales. Your CPM can see your girl's cookie program history.

I'm in the former Panhandle council area. We were told we wouldn't be able to access our information from previous years, but now we're hearing that it might be possible. How can I find out more?
Contact us at customercare@girlscouts-gateway.org for assistance.

Mega Drop/Cupboards/Booths

Will the initial cookie pick up (Mega Drop) be contactless or socially distanced?
Yes. As you pick up cookies, one volunteer per vehicle/troop will be asked to step out of your vehicle to count cases, at a 6-foot distance while wearing a mask or face covering. Cookie workers will then load the cases into each vehicle as safely as possible.

Are we going to be able to start selling at alternative booths the same weekend we pick up cookies? Last year there was a lot of confusion and rules on when we could start. 
Girls may begin selling cookies directly to customers as soon as they receive their cookies.They may hold drive-through, pop-up and virtual booths, as well as troop-sponsored booths, when they receive cookies. Council-sponsored booths begin Jan. 29. Please remember to check the Do Not Contact/Hot Spot list before reaching out to locations for troop booths. 

Will there be a 24-hour notice when ordering cookies from the cupboard or warehouse?
Yes. Troops should place a pickup order at least 24 hours in advance. This time helps us ensure accurate inventory and that the warehouse/cupboard workers are prepared.

Where would drive-through cookie booths be set up?
You can set up a drive-through booth in any parking lot with great exposure to potential customers! Troops should get permission of the business owner/manager ahead of setting up the booth.

Will there be a Girl Scout Shop set up at the Mega Drops?
No. A mobile shop will not be available, but you can preorder cookie-related items and have them delivered to the Mega Drops for pickup.

Did any troops earn a super booth this year? When will they be held?
No super booths were offered this year. All council-sponsored booths begin Jan. 29.

Can we set up pop-up booth at a privately owned business?
A pop-up booth can be set up at any non-retail location. Troops are encouraged to enter these booths in eBudde so they will be visible in the Cookie Finder. If the troops wants to set up a booth in a retail location, a booth agreement must be submitted to the CPM; these booths will also be in Cookie Finder. Booths of any type may not be held at adults-only locations, including breweries, liquor stores and dispensaries.

Can my troop set up a booth in an outdoor common area between several restaurants and businesses? Would that just count as a pop-up booth?
Yes, that would be considered a pop-up booth. Please request permission from the property owner/manager.

What if a "hot spot" location is a locally owned franchise, and the owner is a family member of a Girl Scout in our troop? 
Please contact your CPM for clarification in situations such as this.

Do troops get priority at the locations we help secure?
Troops can receive one early booth pick for every 10 council/hot spot booths they help secure. These locations will be loaded into eBudde for all troops to access; troops' early picks are for any booth, not a specific location. Troop-sponsored booths at non-hot spot locations belong to the troop, but troops are encouraged to add the location to eBudde so the booth will appear in the Cookie Finder.,

Booth Extension

To give girls even more time to experience the fun of cookie season, we've EXTENDED BOOTH SALES! Cookie booths are now open January 29, 2021- March 7, 2021.

Booth Contract Incentive

We need your help ensuring girls get as many opportunities as possible to sell at booths! Know a local business owner? Interested in making calls to storefronts in your area? Please contact your Community Product Manager (CPM) to see how you can help us secure more booth locations for Girl Scouts near you! Plus, troops that secure ten booth locations receive one early booth pick!

New Reward

We know our Girl Scouts are working extra hard and coming up with innovative business plans in this uncertain climate. To help motivate them to reach their goals and reward them for their accomplishments this year, we are adding a new level to our 2021 Girl Scout Cookie Rewards! Girls who sell 2,500 boxes of cookies will receive a bluetooth speaker and be entered into a drawing to win an iFly STEM experience (3 winners)!

Media Guidance

Why are we changing online guidance for the Cookie Program?

Today’s girls are tomorrow’s entrepreneurs. In keeping up with today’s digital age, we are excited to offer Girl Scouts more opportunities to utilize their digital marketing skills and ensure safety by offering programming that prepares girls for the future.

When does New Online Guidance go into effect?

Guidance went into effect on 1/1/2021 

Is there a new badge for the Digital Marketing Tips for Cookie Entrepreneurs and Families?

Not currently.  It is essential for Girl Scouts to review and apply the tips that are included in the  Digital Marketing Tips for Cookie Entrepreneurs and Families to make the most of their experience.

Some girls in my troop are not on social media.  Are they at a disadvantage?

Not at all! Using social media is just one of the many ways to promote their sale. Cookie booths, door to door, email invites and more are all a way for girls in your council to participate in the cookie program.

Will Safety Activity Checkpoints and Volunteer Essentials be updated with New Guidance?

GSUSA  will be updating these documents to reflect the lift on Friends and Family. Please review Digital Cookie Pledge

Girl Scout Internet Safety Pledge, Supplemental Safety Tips for Online Marketing, and Girl Scouts’ Safety Activity Checkpoints for Computer and Internet Use and Cookie and Product Sales.

Will GSUSA post or repost individual girl links?

No. In order to ensure the Girl Scout Cookie Program remains girl-led and fair, GSUSA will not post or share posts that contain individual girl links.

Can councils post or repost individual girl links? 

No. In order to ensure the Girl Scout Cookie Program remains girl-led and fair, girls should do their own posting with the supervision of their parent or guardian. Councils should not share post that contain individual girl links. 

Can I submit individual girl links to be shared by GSUSA/Girl Scout Councils?

No. In order to ensure the Girl Scout Cookie Program remains girl-led and fair, GSUSA nor Girl Scout Councils will share one individual girls link.

 

Collaboration with Grubhub

We are thrilled to be collaborating with food ordering and delivery platform Grubhub to offer girls another way to facilitate contact-free cookie orders.

Beginning on Feb. 1, consumers can order Girl Scout Cookies for pickup or delivery on Grubhub.com or the Grubhub app. A hands-on experience in managing e-commerce, Girl Scouts will track and fulfill orders, manage inventory and more, all using Grubhub’s back-end technology. As always, the proceeds benefit the troop and council while providing another innovative way to safely run the cookie program virtually.

Why is GrubHub and GSGC a good partnership?

This partnership offers Girl Scouts a new and innovative way to reach their goals while allowing them to develop a strong sense of self by rising to the challenge of connecting cookies to diners in a new virtual landscape. They can develop their plan for packaging and order fulfillment, and learn from missteps while managing your troop’s satellite location! Additionally, girls will display positive values by practicing safe commerce through the Grubhub marketplace and form and maintain healthy relationships by working together to safely package and fulfill Grubhub orders! Lastly, they will be able to identify and solve problems that may arise during selling hours, learn to manage a business and reflect on ways to improve operations!

How does the GrubHub Delivery work?
  1. Diner places order on Grubhub
  2. Order is confirmed on Grubhub Tablet provided to booth leader by cupboard manager.
  3. Diner receives message confirming their order (push, email, SMS).
    • Diner places order through the Grubhub app or website.
    • The order flows to the tablet. Girls confirm the order and begin preparing the order for pickup.
    • Financial reporting and account details available in Grubhub for Booth to monitor sales and performance.
  4. Driver arrives on-site at GSGC Booth to pick up order.
  5. Diner is alerted that order has been picked up and ETA is provided.
  6. Driver delivers order to diner.
  7. Diner receives a Thank You email/SMS from Grubhub!

Will the provided tablets need internet?

The locations that GrubHub booths are located at will have internet service that you will be able to use. If internet service is down or not working, you will be required to utilize your own data through your phone’s hot spot service. Please make sure you have access to this service before arriving to the booth.

How do we confirm orders on the app (tablet)?

How do we adjust an order if something happens (i.e. a refund)?

What if I must cancel someone’s order?

What do I need to do if there is a weather issue or staffing issue that causes us to change our hours?

Can I update the site to let people know I am out of a certain cookie?

 Yes! However, these booths are located at our cupboards which should allow for the troop leader and cupboard manager to work together to restock your cookies as needed.

Additional Grubhub Delivery Process Questions

Is there a best practice on packaging and delivering?

Yes! We suggest developing an organized system to accurately manage stock for incoming orders. Use one ticket and/or sheet of paper to track and pack each order. Have the same ticket/paper follow the order all the way through the process. Check off each item as it is placed and then attach it to the bag. Double check - ensure each order passes through at least two sets of eyes before leaving. Seal bags securely (using tape, staples, etc.) and have clear signage to direct drivers from store to entrance to pick-up area and designated areas for pickups work best to alleviate congestion.

Is there a minimum order for cookies on GrubHub?

No – diners may order as many or as few packages as one.

What is the delivery range of the booth?

A 20-minute drive is the general delivery range of a GrubHub location.

Can a diner decide to pay cash?

No, all orders must go through the app or website and be paid electronically.

In the event a driver picks up an order, but does not complete the delivery, what is the process to manage lost inventory?

The booth would be paid in full for the order. Grubhub would issue a full refund to the diner on our behalf.

What is the refund process if the customer is not satisfied with the product or the wrong product is delivered?

When an issue arises after delivery has been completed, diners will be instructed to call/chat/email Grubhub Customer Care directly. If refunds are issued, they will be visible within our Grubhub for Restaurants portal.

Can Girl Scouts send thank you cards or flyers with “more cookie” options within the order bags for delivery orders?

Yes - if it’s placed within the delivery packaging/bag before the driver arrives. These materials should not actively promote competitors (i.e. UberEATS, Door dash, Digital Cookie, etc.).

How are drivers screened to protect the councils and the diners?

Grubhub runs criminal and motor vehicle background checks on all drivers and sends them best practices on how to conduct themselves in a professional environment.

What is the Grubhub policy if a diner reports a missing item?

If a diner reports an item missing from their order, our policy is to refund the diner on behalf of the satellite location. If you believe the diner report was incorrect and the item was packed within the order, please reach out to the Grubhub Elite Care team to dispute the adjustment.

Can we include Girl Scouts membership materials within Grubhub order bags?

Yes! You may include Girl Scouts membership materials within Grubhub orders to be delivered/picked up by diners. This material should not include messaging prompting diners to order through Digital Cookie or any other delivery service provider.

Do satellite locations have the option to add a Gift of Caring Donation box to their Grubhub menu?

Unfortunately, no. Due to legal issues we are unable to include Gift of Caring currently.

Is there marketing about this partnership?

Yes! Both Council and GrubHub have marketing campaigns that began in January and will run through April.

I’m worried about COVID restrictions shutting down the GrubHub booth location. Are there penalties involved with this?

We strongly encourage safe order fulfillment practices at each satellite location by leveraging PPE (Personal Protective Equipment). All Grubhub drivers are also required to wear PPE for order pickups and drop-offs. If your satellite location needs to temporarily turn off due to a pandemic related issue, there are no penalties.

Do troops bring the cookies with them to the location, like a cookie booth?

Yes! Troops are expected to bring their own inventory and prepare accordingly. More details will come soon about how cupboard locations can assist if a troop at a Grubhub location runs out of inventory.

Will there be training for GH ordering?

All cupboard managers will be trained on GrubHub. These managers will be assisting in set up of the booth location at the beginning of sale and can answer questions then.

Grubhub also provides some training videos that we recommend you review:

Here are two links on training for Grubhub:

Grubhub Tablet Video – Troop Leaders

Getting Started Overview – CPM’s and Cupboard Manager

How do troops select locations/times?

Locations will be available through the booth selection process on eBudde and through incentive drawings.