Will Gateway help with the cost of accepting credit cards?
GSGC will cover credit card fees when troops use Digital Cookie to
accept credit cards. Digital Cookie has several new features to make
payments easier: Troops
can activate a link to use during booth sales and allocate the
cookies later to the girls who worked the booth. The app also now
has a scan feature to scan credit/debit cards without needing to
type in the information or handle customers' cards, making the
payment process quick and contactless. Payments are automatically
credited in eBudde toward the amount you owe council.
When do digital sales start? I haven't received any info.
The Girl Scout Cookie Program kicks off Dec. 11; girls will take
orders with Digital Cookie and the order card. Your community product
manager has paperwork for each troop and will schedule pick-ups prior
to Dec. 11. Contact your CPM for more information.
How does payment work for Girl Scout Juliettes?
Juliettes do not participate in Girl Scouts in the troop setting, the
girls will be placed in "cookie troops" so GSGC staff can
better support them during the cookie program. Juliette mentors whose
girl wants to participate in the cookie program should email us at
email@example.com, and a GSGC staff member will be
in touch with details.
Is there a way to stop Digital Cookie orders from asking us to
personally deliver the cookies versus them shipping directly?
Yes. Parents can decline a girl delivery sale if needed. You
are also able to turn off the girl delivery option so that customers
will have cookies shipped directly to them.
For the digital orders that come over automatically do volunteers
need to tell parents not to include that in their pre order counts?
Correct, parents do not need to include any Digital Cookie
orders in their girl's pre-order counts. Volunteers with eBudde access
will be able to see the cookies a girl needs to fulfill Digital Cookie
girl delivery orders on the Girl Orders tab in eBudde. They will be
automatically added to the order card preorders.
Will girls have access to last year's contacts on Digital
Yes, if the same email is used to access the
Digital Cookie account.
Will there be any shipping deals for girls selling cookies only
The shipping charges are set by GSUSA and the
shipping partner. Customers pay for shipping when they order; girls
and troops are not responsible for shipping charges.
Is there an option for a girl to have two different parent accounts
for Digital Cookie?
No. Each girl has one account tied to a specific email address.
Currently there is not a way to associate to different parent emails
with the girl account.
When will Digital Cookie be available to troop members?
Digital Cookie will be accessible to most members on Dec. 9. If
you do not receive a welcome email, contact us at firstname.lastname@example.org.
When the general public requests a local Digital Cookie source and
a troop link is provided, how is that link generated? Is it random?
Is there a system in place to ensure that each troop in a zip code
are given equal opportunity?
Yes. More information about the national program for sharing
troop links with customers through the Cookie Finder will be released
as the date for the program gets closer, but the troop links are
generated randomly and there is a system in place to ensure that all
troops with an active troop link are given equal opportunity.
When a customer orders through Digital Cookie, how long does it
take to receive their cookies?
The shipping process begins as soon as the order is placed!
Customers usually receive their order within 2-5 business days of when
the cookies ship, although holiday volume could slightly increase that time.
Can a Digital Cookie troop link be tied to more than one zip
No, troop links are affiliated with one zip code
each. However, the troop can share the link with customers everywhere!
Can parents refuse an order that is placed online for girls to deliver?
A: Yes, parents can refuse any online girl delivered order.
Q: What do we do if a girl receives a large order that will
cause a variety or varieties
of cookies to be out of stock?
If a girl is receiving orders which causes a variety or varieties of
cookie(s) to be out of stock:
If the order is a shipped order:
The cookie will show as unavailable for
shipping to all customers
If the order is a girl delivered order:
Digital Cookie Instructions:
Parents will need to secure girl
delivered cookies from their troop leaders. If the leader or council
cannot fulfill the order, troops, girls and parents should work in
partnership to notify customers the order cannot be filled.
Cookie, additional options exist:
- Council can disable girl delivery for that girl
- Council can turn off a variety or varieties at the council level
for girl delivery
- Parent can turn off girl deliver for the
girl (if council has enabled that option)
- Parent can make a
flavor or multiple flavors of cookies unavailable to her
How does a council manage refunds for prepaid girl delivered cookies
if council inventory is not
available for fulfillment?
If an out of stock situation occurs (i.e. cupboards run out of
cookies) causing customers to not receive their full order of girl
delivery cookies follow these instructions to issue customer refunds.
For LBB Digital Cookie: Contact GSUSA Digital Cookie with
information on customers that need full or partial refunds